Get all of your questions about visiting the venue answered below.
The Box Office accepts cash, check, Visa, Mastercard, American Express, and Discover.
Summer Hours: Monday - Friday 10am-4pm Closed Saturday and Sunday Non-Summer Hours: Monday - Friday 10am-5:30pm Saturday 10am-2pm Sunday Closed
Will Call Info
Will Call is available no earlier than 3PM the day of the performance at the will call window in the Grand Lobby.
Wheelchair accessible seating is available on the main floor in Sections 3 & 4, and in the balcony in Section 4.
The following is a list of parking facilities (free after 5PM and on weekends): Civic Center Ramp First Street Ramp Center Street Ramp Second Street Ramp Numerous surface lots surround the Civic Center. All ramps are connected to the Civic Center via skyway.
General Rules: No cameras or recording devices. Upon Rochester Police Department recommendation, the Mayo Civic Center will begin implementing the following safety and security measures for all public events effective Sat Oct 27, 2001: * Patrons should enter the Mayo Civic Center via skyway or the Circle Drive Main Doors. In most cases, all other entrances will be locked. * All purses, bags and briefcases are subject to search. * Items such as sharp objects, weapons, pocket-knives, chains, aerosol spray cans and noisemakers such as cow bells, whistles and fog horns will be confiscated. * Backpacks, coolers, containers of any kind including water bottles, and outside food and beverages cannot be brought into the Center and will be confiscated. * Vehicles will not be allowed to park in fire lanes, loading zones, docks or service areas. Unattended vehicles will be ticketed and towed. * Any vehicles parked near entrances, on patios, sidewalks or grassy areas or in Mayo Park will be ticketed and towed. * All service doors, including Door 12, will be locked and unavailable for public access. The public's patience and cooperation is greatly appreciated.
Child Rules: Children 12 months and under do not need a ticket if held on the ticket holders lap.